If you’re experiencing currency exchange problems, you have a number of options for redressal. If you don’t agree with the exchange office’s decision, you can file a complaint with the Financial Arbitrator. The arbitration will look into whether the office followed the law. If you’re not satisfied, you can take the matter to the courts. However, you’ll need to file your complaint in writing. To do this, you need to include important details, including any documents that support your complaints.
The Financial Arbitrator is an independent third-party whose role is to review financial service complaints and make recommendations. In order to be successful, you must show that you have a legitimate, unresolved complaint. Despite its role, he cannot intervene in a legal proceeding, but he can facilitate resolution and help you get the best deal. The Financial Arbitrator may also facilitate a resolution for you. In such a case, the financial arbitration process is not mandatory and the financial exchange provider can’t compel you to settle the matter.
The Financial Arbitrator will also look into other currency exchange complaints. You must provide evidence that you requested a remedy and are not satisfied with the outcome. The remedy you seek should be based on the evidence that you provided. Otherwise, your complaint will be dismissed without a decision. You can also file a complaint in court, but you should have a written record of your interactions with currency exchange providers before filing a complaint. It will save you a lot of time and money.
Moreover, you can file a complaint in the Financial Arbitrator if you aren’t happy with the exchange rate. The Financial Arbitrator’s role is to conduct independent reviews of financial services complaints. This review is based on principles of fairness, integrity, and respect. It evaluates the interests of both parties, considers relevant documentation, and the relevant laws and industry practices. If there are any disputed issues, the EBC Ombudsman can help to facilitate a resolution or issue a non-binding recommendation.