Forex.com follows anti-money laundering and anti-terrorism laws, so any user who tries to use their platform for illegal purposes should be reported to them. Customer service representatives are on call 24 hours a day, seven days a week. They can answer any questions about the site or the app you’re using, and can even assist you with issues such as web logins, complaints, or other common problems. This type of support is highly rated, and wait times are typically short. However, novice traders may want to consider a different broker, which offers 24-hour video chat support.
Customer service representatives at Forex.com can be reached by telephone. The customer service staff can answer basic questions about trading, but some inquiries may take several minutes. The number of calls may vary depending on the time of day. Customers may have to wait a few minutes to get connected to an agent. The company has warned that 70% of retail investor accounts lose money when trading CFDs with this provider. Before investing your money, it is vital to understand how CFDs work.
The company also offers phone support for its customers. Clients can call and ask about any problems with the website. A representative will take a few minutes to answer the phone call. If the problem is resolved, they’ll provide you with a refund. The company also allows new users to set up demo accounts. During this time, no capital is at risk. This is a great way to practice making trades and gaining experience.